Select Program Here:

WatchIT

CareIT

FreedomIT

Side by Side Program Comparison:

Description

WatchIT

CareIT

FreedomIT

Hourly On Site Rate.

$130.00

$110.00

Service Calls Free Addtl Projects & Consulting $95.00

Emergency Response Fee

$200.00

$150.00

Included

Emergency Response Time
(During Normal Business Hours
M-F 8am-5pm)

4-6 Hours

4 Hours
or Less

1 Hour or Next Available Tech

On-Site Scheduling of Technician

2-3 Business Days

1-2 Business Days

4 Business Hours/ Next Available

Phone & Remote Support Sessions

$30 per 15 Minutes with 30 Minute Minimum
1st 5 Minutes Free

$20 per 15 Minutes with 30 Minute Minimum
1st 15 Min Free

Included

24-7 Remote Monitoring
* Server Stability & Performance
* Notification of Unusual Events
* Daily Backup Monitoring
* Daily Firewal Monitoring

Included

Included

Included

24x7 Advanced Monitoring
* Disk Space with Threshold Alert
* CPU/Memory Usage w/Threshold Alert
* Windows Events with Alerts
* Site Assets (Hardware/Software)

Not Included

Included

Included

Monthly Summary Report

Standard Device Reports

Enhanced Reports

Executive Reports

Virus Definition Updates

Included

Included

Included

Remote Patch Management

Not Included

Included

Included

Online Client Portal Access

Monitoring Only

Included

Included

Creation of Acceptable Use Policy

Not Included

Included

Included

Quarterly review & planning Meeting

Optional

Included

Included

System Event Email/Notification

Alerts

Alerts

Enhanced

Client Access to Remote Mgmt and
Access Tools

Optional

Optional

Included

Software Upgrades (Microsoft)

Optional

Optional

Included

Spyware Monitoring/Removal

Optional

Optional

Included

Adding & Removing Users

Optional

Optional

Included

Installation New Hardware & Software

Optional

Optional

Included

Virus Removal & Cleaning

Optional

Optional

Included

Vendor Liason/Asset Management

Optional

Optional

Included

Processing Waranty Parts/Claims

Optional

Optional

Included

100% Worry Free Network

Optional

Optional

Included

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MMAssist +WatchIT
MMAssist +CareIT
MMAssist +FreedomIT