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| Hourly On Site
Rate.
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Service Calls Free Addtl Projects & Consulting $95.00
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| Emergency
Response Fee
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Emergency
Response Time
(During Normal Business Hours
M-F 8am-5pm)
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1 Hour or Next Available
Tech
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| On-Site
Scheduling of Technician
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4 Business Hours/ Next Available
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| Phone &
Remote Support Sessions
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$30 per 15 Minutes with 30
Minute Minimum
1st 5 Minutes Free
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$20 per 15 Minutes with 30
Minute Minimum
1st 15 Min Free
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24-7 Remote
Monitoring
* Server Stability & Performance
* Notification of Unusual Events
* Daily Backup Monitoring
* Daily Firewal Monitoring
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24x7 Advanced
Monitoring
* Disk Space with Threshold Alert
* CPU/Memory Usage w/Threshold Alert
* Windows Events with Alerts
* Site Assets (Hardware/Software)
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| Monthly
Summary Report
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| Virus
Definition Updates
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| Remote
Patch Management
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| Online
Client Portal Access
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| Creation
of Acceptable Use Policy
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| Quarterly
review & planning Meeting
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| System
Event Email/Notification
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Client
Access to Remote Mgmt and
Access Tools
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| Software
Upgrades (Microsoft)
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| Spyware
Monitoring/Removal
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| Adding &
Removing Users
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| Installation
New Hardware & Software
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| Virus
Removal & Cleaning
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| Vendor
Liason/Asset Management
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| Processing
Waranty Parts/Claims
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| 100% Worry
Free Network
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