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Program Features:

Description

No Plan

FreedomIT

Hourly On Site Rate.

$150.00 with a
2 Hr Minimum

Service Calls Free Addtl Projects & Consulting $95.00

Emergency Response Fee

$300.00

Included

Emergency Response Time
(During Normal Business Hours M-F 8am-5pm)

NBD

1 Hour or Next Available Tech

On-Site Scheduling of Technician

3-4 Business Days

4 Business Hours/ Next Available

Phone & Remote Support Sessions

$35 per 15 Minutes with 1 hr Min

Included

24-7 Remote Monitoring
* Server Stability & Performance
* Notification of Unusual Events
* Daily Backup Monitoring
* Daily Firewal Monitoring

Not Included

Included

24x7 Advanced Monitoring
* Disk Space with Threshold Alert
* CPU/Memory Usage with Threshold Alert
* Windows Events with Alerts
* Site Assets (Hardware/Software)

Not Included

Included

Monthly Summary Report

Not Included

Executive Reports

Virus Definition Updates

Not Included

Included

Remote Patch Management

Not Included

Included

Online Client Portal Access

Not Included

Included

Creation of Acceptable Use Policy

Not Included

Included

Quarterly review & planning Meeting

Not Included

Included

System Event Email/Notification

Not Included

Enhanced

Client Access to Remote Mgmt and
Access Tools

Not Included

Included

Software Upgrades (Microsoft)

Not Included

Included

Spyware Monitoring/Removal

Not Included

Included

Adding & Removing Users

Not Included

Included

Installation New Hardware & Software

Not Included

Included

Virus Removal & Cleaning

Not Included

Included

Vendor Liason/Asset Management

Not Included

Included

Processing Waranty Parts/Claims

Not Included

Included

100% Worry Free Network

Not Included

Included

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