MMAssist Program Overview:

Purpose and Objectives

    The purpose of this document is to outline our MMAssist network support program. This service is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.

    Our goal with MMAssist is to ensure a higher level of confidence and trust in your system knowing that MicroMini Associates can be you solution to Watch your system for alerts and failures, Care for the problems that affect system security, performance and uptime and also be able to offer you total Freedom from any additional costs associated with system maintenance or upgrades.

    MMAssist from MicroMini Associates consists of several levels of support which are designed to give you the options you need at a cost you can afford. You may elect to go with our basic +WatchIT package which gives you the comfort of knowing that someone is monitoring you network for potential problems. The +CareIT program offers that next step of proactive support and alerts. If you are looking for fixed cost, highest level of priority and response than +FreedomIT is the program for you!

    Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. Proactive monitoring/support is the key to avoiding standard ‘Break Fix’ methodology and with our MMAssist+ Program, we guarantee that you will experience improved system performance, security and uptime!

     

    This program is ideal for business owners who:


    • Need to have their computer network, e-mail, database, and internet access up and running 24/7/365 without problems. No one likes the “Monday morning” disasters that seem to happen at the worst time ( Month End, New Client Proposal, while you’re on vacation)!
    • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
    • Want to maximize the speed, availability, and performance of their network.
    • Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
    • Don’t have the time or staff to deal with computer network maintenance.
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      The Benefits Are Obvious

    • You’ll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
    • You’ll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
    • You’ll feel as though you have an in-house IT department--without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
    • You’ll receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
    • You’ll eliminate trip fees and receive faster response to your problems. Thanks to our remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
    • You’ll be able to budget for network support just like rent or insurance. Wouldn’t it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
    • You’ll sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you’ll have one less thing to worry about.
    • You’ll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
    • You’ll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
    • You’ll gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to your network security and reliability is handled so you don’t have to worry about it.
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MMAssist +WatchIT
MMAssist +CareIT
MMAssist +FreedomIT